Frequently Asked Questions


  • What do I need to use the applications?

    You need a computer with the Windows operating system and an internet connection.
    Most applications require the Google Chrome browser to work.
    As for extractors, for better organization and visualization of the extracted information, Microsoft Excel is required.

  • What is SMTP and how can I configure it in Top Active Email?

    SMTP means Simple Mail Transfer Protocol and is used to connect your official email with Top Active Email.
    To make it easier, follow the information from the 3 largest and most common email providers:

    Gmail
    SMTP Address: smtp.gmail.com
    Username / Email: your Gmail email
    Port: 587
    Enable SSL: Yes

    Yahoo
    SMTP Address: smtp.mail.yahoo.com
    Username / Email: your Yahoo email
    Port: 587
    Enable SSL: Yes

    Hotmail
    SMTP Address: smtp-mail.outlook.com
    Username / Email: your Hotmail email
    Port: 587
    Enable SSL: Yes

  • Should I use the same password as my email in Top Active Email?

    No. The correct password to be placed in Top Active Email must be generated in App Passwords by your email provider.
    There are exceptions for some professional emails that use the same password.
    For a complete step-by-step guide on how to obtain this password follow the following link: App Passwords

  • How many emails can I send with Top Active Email?

    Unlimited 😉, there are no upload limits in the app. However, you must pay attention to the maximum amount that your email provider allows. Normally, Gmail can provide up to 500 emails per day, with a 20-second interval between each message.
    There are other professional emails that can provide up to 1,500 emails per day.

  • How many accounts can I use in Top Active Email?

    As many accounts as you want. There are no account limits on Top Active Email.
    However, it sends messages one account at a time.

  • How many messages can I send on Top Active Whats and Top Active Telegram?

    As much as you want 😄! There are no message sending limits on Top Active Whats and Top Active Telegram.
    However, you must pay attention to good sending practices and not spam, to avoid being blocked by WhatsApp or Telegram.

  • What are the shipping methods on Top Active Telegram?

    In the conventional way of attaching the CSV file of contacts we have two options:
    PhoneNumber or UserID. Both are accepted in the application.
    Within the application you can also extract and send messages to your contacts, groups and group members.

  • How do I connect my Telegram to Top Active Telegram?

    When you send messages for the first time, you will open the Telegram Web page and with it
    you can read the Telegram QR Code you want or log in using your cell phone number.

  • What are the shipping methods on Top Active Whats?

    In the conventional way, it can be sent to WhatsApp Telephone numbers.
    Within the application you can also extract and send messages to your contacts, groups and group members.

  • How do I connect my WhatsApp to Top Active Whats?

    When you send messages for the first time, you will open the WhatsApp Web page and with it
    you can read the WhatsApp QR Code you want.

  • Is it required to choose a social media in Extratores?

    No, you can choose the No Social Network option in Social Network and search for the Keyword only through the Search Engine (Google, Yahoo, Bing).

  • Is it possible to extract WhatsApp and Emails from around the world with Extractors?

    Yes, extraction can be done anywhere in the world, just choose the desired country.

  • In which formats can I export the leads extracted from Extractors?

    By default, the application saves the extracted information in Microsoft Excel format.
    Your Excel must be installed and properly activated to be able to export successfully. If you still have difficulties, there are two more export formats in the application, in the upper right corner, in settings:
    Text file and CSV file.

  • What are the specific functions of Top Clínica Dental?

    The Top Clínica Dental system is very complete and has many efficient functions:
    Functions for Patients, Doctors, Pharmacy Products, Invoices, Archiving Photos / Radiographs, Dental Treatment, Prescriptions, Income / Expense control and all report printing.

  • Is there user control at Top Clínica Dental?

    Yes 🙂! Our system is top-notch and you, as an administrator, can configure privilege levels for each user.
    In Permissions at Top Clínica Dental you can choose the user and select which form he or she can have access to.